Our goal is that you love your look. Guests may contact us within 7 days of their service(s) for any fixes thatmay be required. We do not offer refunds on services, but we are happy to make things right for you within 1 week of the original service(s). If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.