All gift card sales are final.
Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 7 days of purchase. Retail Refunds will be issued in Store credit only. Boutique items are final sale and will not be refunded. Exact dollar amount Exchanges are acceptable in certain circumstances.
EX: incorrect sizing, defective products, etc.
Spa Premier Memberships
Memberships have for a full year activation life. Your membership may be gifted twice within the 12 month period. No rollovers if you have skipped or missed a month.
If you cancel within your 12 months of your Membership a $50 cancellation fee will be applied.
Although we love our fur babies, we cannot have them in the salon as stated by Texas Law.
No/Show, 24 Hour Cancellation policy:
We understand that sometimes you need to change your schedule. We kindly ask that you give us a 24-hour notice if you must cancel an appointment. Cancellations made less than 24 hours in advance will have a “2 time-excuse”. A third “NO-SHOW, SAME DAY CANCELLATION” will be put on a walk-in basis only.*
*a $25 fee will be applied upon rebooking a future appointment
Due to scheduled time permitted, we ask that you give us a 48-72 hour notice. These times are set aside especially for you to provide the best service possible. When cancelling an appointment you must speak directly with the receptionist. Cancellations will not be honored if left on our answering machine. Appointments that are missed or cancelled within 48-72 hours of scheduled appointment will result in the forfeit of your deposit.*
*Any extensive services of 200.00 or more will require a deposit.
Example of Extensive Services: Brazilian Blowouts, Extensions, Dermaplaning, Microblading/Microneedling, Hydra Facial... etc.
We kindly request ONLY those receiving services be present in the service areas. Older children, (12+) capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. We understand how challenging it is finding time to spend for yourself. We also understand that your “Me Time” does not always align with your hair appointments. However, our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately the salon cannot provide childcare services. Our salon is not child-proof. Sharp instruments, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. Altered Images stylists and staff are dedicated to providing each of our guests with the highest level of services possible.